Season Pass FAQ

Yes, season passes can be purchased at the park entrance and will include your admission for the day. Please expect a significant wait time when purchasing in park. 

Avoid the line and purchase online! You'll save, and you can download your digital membership card in the Columbus Zoo app immediately after your purchase. We strongly encourage you to take advantage of this option as you will have immediate access to all of your season pass benefits with no waiting!

You can purchase a gift card online! Input the recipient's email address in the recipient email field and an email with instructions for redemption will be sent to them. 

If you do not have the recipient's email address, please enter your email address as the recipient email address and then print the gift card from the recipient email. You may also forward the email to the recipient at a later time. Instructions for redemption are located in the recipient email. 

Please note, prior to launching Columbus Zoo gift cards we did offer the option of purchasing a gift membership voucher. If you have a gift membership voucher that is not expired you may still activate your voucher online. 

A Zoombezi Bay season pass is valid for entry during the summer operating season of the year the pass is valid.

Admission to the Columbus Zoo and Aquarium is included from the opening date of the Zoombezi Bay season through Labor Day of the same season. During late-May and mid-August when the water park is open weekends only, you may use your season pass for Columbus Zoo admission on weekdays when the water park is closed.

After Labor Day, your season pass is expired and will no longer work for either park. 

Operating dates and hours are subject to change without notice. Park capacity and other circumstances determined by the parks may cause Zoombezi Bay or any of the parks to limit entry. Memberships may be subject to blackout dates and/or required reservations to be admitted to Zoombezi Bay or the Columbus Zoo during peak days. Please monitor social media and/or the Zoombezi Bay website prior to your visit for more details. 

Yes! Season pass holders can use their pass for admission to the Columbus Zoo and Aquarium from the opening date of the Zoombezi Bay season through Labor Day of the same season. During late-May and mid-August when the water park is open weekends only, you may use your season pass for Columbus Zoo admission on weekdays when the water park is closed.

After Labor Day, your season pass is expired and will no longer work for either park. Please refer to Zoombezi Bay's calendar for a full list of dates.

You will receive your digital membership card instantly after your online purchase! 

We are excited to offer digital membership cards as a benefit to your membership. Your digital membership card is available directly in the Columbus Zoo mobile app - your one-stop shop for all your park adventures! Digital membership cards provide and easier, more efficient experience and instant access to all member benefits. Click here for a full list of digital membership card FAQs. 

We've gone digital! If you lose your card, please download the Columbus Zoo mobile app. You can look up your membership information with your order ID and email address. If you cannot locate that information, please call the membership office at (614) 724-3489 for assistance. Click here for more information on how to access your digital membership card. 

Please note that without your season pass you will be required to pay for parking. Parking is non-refundable. 

Yes, Zoombezi Bay season pass holders receive a discount at both Zoombezi Bay and Columbus Zoo gift shops. 

Admission ticket and membership sales are made specifically subject to the Terms and Conditions of Admission or Membership at our parks. We want a welcoming environment for all guests, members, and the employees and contractors who bring the experience to our guests and members. The Columbus Zoo and Aquarium and its other parks, including Safari Golf Club, Zoombezi Bay, and The Wilds, reserves the right to refuse service, remove a guest from the park, or revoke any membership if, in the judgement of Zoo management, the bearer violates park safety and security rules or if the bearer has been convicted of any crime of a type that the Zoo believes could pose a threat to the safety of our guests. This includes, without limitation, any sex crime, or if the bearer is required to be a registered sex offender (or words of similar import) in any jurisdiction. 

Operating dates and hours are subject to change without notice. Park capacity and other circumstances may cause Zoombezi Bay or the Columbus Zoo and Aquarium to limit entry. Memberships may be subject to blackout dates and/or required reservations to be admitted to the Zoo during peak days. Please monitor social media and/or the Zoo’s website prior to your visit for more details.

Code of Conduct for Guests and Members 

Admission and membership are subject to the Terms and Conditions of Admission or Membership at all parks that are part of the organization, including the Columbus Zoo and Aquarium, Zoombezi Bay, Safari Golf Club, and The Wilds. 

This Code of Conduct applies to any physical visit or virtual contact, by whatever communication method is employed, between a guest or member and other guests, park staff, our animals, or others working with us or present in our Parks. 

Unacceptable behavior including, but not limited to disrespectful behavior, actions that do or could disturb the peace, vulgarity, bullying, discrimination, intimidation, loitering, line jumping, theft or attempted theft, harassment, menacing, disruptive behavior or contact, threats, placing an employee or other guest in apprehension, intimidation, repeated unnecessary contact, or any other behavior deemed by the Zoo to be inappropriate with its guests, employees and contractors may result in ejection from the park without a refund and/or revocation of membership. 

Please visit our park policies page for a complete list of all guest policies.