Q: Can I purchase a season pass the day of my visit?
A: Yes, season passes can be purchased at the front entrance and will include your admission for the day.
Q: Do you sell vouchers/gift certificates for season passes?
A: Yes, vouchers for season passes are available at the entrance of the Zoo or they can be purchased online
Q: For how long is my season pass good?
A: Zoombezi Bay season passes are good during the summer operating season of the year purchased.
Q: Can I get into the Zoo with my Zoombezi Bay Season Pass?
A: Yes, but, Zoombezi Bay season passes are valid for Zoo admission during the regular Zoombezi Bay operating season only.
Q: When will I receive my season pass card?
A: To acquire a Zoombezi Bay photo ID, a valid voucher must be presented to the membership/season pass processing center at the Columbus Zoo. The center is curently open for Zoombezi Bay season pass processing. When ordering via mail, please allow 10 days for voucher delivery. If you do not receive your voucher in a timely manner please contact the membership/season pass processing center at (614) 724-3489. If you purchase your membership online, you will be given a voucher at time of purchase.
Q: What happens if I lose my season pass?
A: A new season pass can be obtained from the membership/season pass processing center at the Columbus Zoo after presenting a valid photo ID. Replacement cards are $7.
Q: Do season pass holders receive a discount at the gift shops?
A: Yes, Zoombezi Bay season pass holders receive a discount at both Zoombezi Bay and Columbus Zoo and Aquarum gift shops.